Friday, May 16, 2008

Errors in Charge Processing Corrected

Today, I received a call from Maureen to ask if we had billed her twice on Saturday. I checked our retail system and our charges. We hadn't billed her twice.

But then we discovered that we received a double deposit for Saturday. So although we didn't duplicate bill anyone, it turns out that our credit card processing company did all the credit card batches twice! All duplicate charges should have been reversed by yesterday. If you used your credit card or debit card at Ridgewood Needlepoint on Saturday, May 10, you should see the original charge plus a duplicate. In addition, the second charge should be reversed. Please check your bill to make sure you received the credit.

I do apologize that this happened. Unfortunately, it happened to the entire system so thousands of transactions were processed twice.